Let’s be clear: we don’t build chatbots. We build Digital Agents — and the difference is night and day.
Most people don’t like chatbots. And for good reason. A Gartner study from early 2023 showed that only 8% of customers interacted with a chatbot during their most recent support experience. Of those, just 1 in 4 said they’d do it again. Meanwhile, a SurveyMonkey report found that 45% to 86% of users prefer to talk to a human or actively ask for one. These numbers speak volumes. So we don’t work on “Chatbots”. Instead, we built something radically different: a Digital Agent.
What’s the difference? A chatbot is a script. A Digital Agent is a team member — one that’s skilled, smart, collaborative, and even… likable. In a recent analysis with a global telecom provider, our Digital Agent handled an average of 6.87 interactions per session, with over 37.3% of users engaging in 6+ exchanges and 8.2% going beyond 10. And the kicker? The AI received a 96% CSAT score. That’s not a coincidence — that’s user trust.
Why does it work? Because we built Digital Agents to do three things really well:
- Resolve – Our AI aims to solve 70–95% of customer issues directly, without human intervention. Not just respond. Resolve.
- Resonate – We invest in conversational design to make the experience charming, natural, and at times, even moving. Because service/sales isn’t just about answers — it’s about connection.
- Collaborate – A real employee doesn’t just serve customers — they support the team. That’s why our Digital Agents come with built-in tools like auto-tagging, summarization, escalation, CRM updates, and performance analytics to boost internal productivity.
The result? Higher resolution rates, sky-high CSAT, and a customer experience people actually enjoy.
So no, we don’t make chatbots. We make Digital Agents.
And they’re here to work — with your users, and with your team.
