Pricing
Straightforward and affordable.
Varies by channel — email costs the least, chat and messaging more.
Pay only for what you use. No hidden fees, no installation charges, pay as you go available.
Estimates
Estimated cost per resolution
Channels are different — why charge the same?
| Channel | Interactions / session | Est. per resolution |
|---|---|---|
| Email / Form / Social media | 2 | $0.25 |
| Web chat / WhatsApp / SMS | 5 | $0.60 (capped) |
Estimates, not a quote. Your actual cost depends on your channel mix, volume, and resolution rate — a higher resolution rate costs less per resolution. Use the calculator for your own numbers.
Automation
AgentMesh™
End-to-End Automation, stronger performance at 50% cost, compared to alternatives.
View AgentMesh product pageFree quota every month, perfect for small businesses and trial.
(No credit card required)
Access to the advanced engine at premium performance and advanced features.
Metered per AI interaction1, capped at the resolution price — you are charged the lower of the two. No contract needed, stop any time.
Volume discount, higher SLA, and dedicated AI engineer support, plus customized solutions and premium features.
Contact Sales1 An AI interaction is one automation cycle, from user input to AI response, including every task inside that interaction.
Insight
Pulse™
Generate deep insight on your business across product, operations, and users.
View Pulse product pageGenerate weekly insight on product gaps, areas to improve, user sentiments, NPS, resolution, improvement areas, and more.
Analyze each conversation, extract key information, and update the system to ensure all systems are automatically synced up to the latest information.
Generate insights on agent performance, define metrics, generate scores, identify areas to improve, and continue to track agent performance over time.
Combine multiple sources of public and private data, social media, customer feedback, SAT, and more to develop deep business insight and identify areas to improve.
Optimization
Evolve™
Real-time monitor, analyze, and optimize your operation and business.
View Evolve product pageIdentify gaps and areas to improve in AI, make recommendations, and automatically execute optimizations against defined goals.
Automatically detect signals, define triggers, send notifications, and make suggested actions for teams to review.
Define business goals, provide APIs, and let AI suggest improvement actions for human review. After approval, it can automatically take necessary actions to improve business outcomes.
FAQ
Common questions about pricing.
How does the Free Program work?
Aissist.io offers a Free Program that includes 1,000 free tickets every month. The Free Program runs on the "free" engine, which is sufficient to handle FAQs and basic procedures, with performance that beats 90% of chatbots. No credit card is required to sign up and start using the platform.
What counts as an interaction?
One interaction is a single exchange between a customer and the AI agent — one incoming message and one AI response. Technically it is one automation cycle from user input to AI response, including every automation step inside that flow.
What is the referenced resolution cost per ticket?
The referenced resolution cost per ticket is free for the Free tier. For the Growth tier, the referenced resolution cost is chat at $0.5 per ticket and email at $0.2 per ticket. Enterprise pricing can be lower based on volume and contract terms.
Are there any hidden fees or installation charges?
No. Aissist.io follows a simple and transparent pricing model. One price includes all features, and there are zero installation charges or hidden fees.
Which platforms can I deploy Aissist.io to?
Aissist.io natively integrates with many platforms, including Intercom, Zendesk, Kustomer, Salesforce, Front, Gorgias, Freshdesk, Freshchat, and HubSpot.
How many languages does Aissist.io support?
Aissist.io supports over 65 languages, including English, Spanish, French, German, Chinese, Japanese, and more, with automatic language detection.
What counts as a resolution?
A resolution is counted when the AI fully resolves the request without escalation after at least one interaction of genuine user inquiry (chitchat does not count). Cases handed over to a human are not charged.
Why is the price metered per interaction with a cap?
Because email has far fewer interactions per session than chat, a single resolution price would not be fair across channels. Charging $0.09 per interaction, capped at $0.60 per resolution — you pay the lower of the two — keeps it fair everywhere, and billing is always post-usage, never pre-paid. See our Cost Benchmark of AI Customer Service.
Get started
Start free. Scale when you're ready.
1,000 free tickets every month — no credit card, no commitment. Enterprise contracts available for volume pricing.