The Start of Journey
July 2025 - Last year, Holafly the world’s leading eSIM provider was racing against the clock. With customer demand surging during peak seasons, their human teams were stretched to the limit. Long wait times, lost leads, and seasonal hiring headaches created a bottleneck that threatened to slow down the company’s incredible growth.
So they reimagined everything.
Holafly partnered with Aissist.io, a leader in Agentic AI for enterprise, to build a new kind of workforce, one where humans and AI work together in harmony. The result? A tightly integrated hybrid team that operates faster, scales smarter, and keeps the customer experience consistently exceptional.
A Smarter Way to Scale Support
Today, Holafly’s AI Digital Agents handle 100% of 100K daily incoming service inquiries, resolving 70% of them completely autonomously while elevating the customer satisfaction score (CSAT) to 4.8 and above. As a result, wait time has been significantly reduced, and customers are served promptly and happily - even during the summer, the busiest season of the year. Additionally, the Digital Agents keep all information updated, relieving the team from repetitive tasks and enabling them to focus on delivering higher-value customer care.
Driving Sales Growth
Besides CX, AI is helping Holafly grow revenue, too. When human agents are occupied, AI steps in to capture and convert leads at performance levels on par with their human counterparts - generating nearly million Euros per month that could have been missed without AI. Moreover, by filtering and prioritizing qualified leads, AI has helped boost the sales team’s average conversion rate from 32% to 42%.
AI is delivering the real business impact - unblock and accelerate the growth
Built for Complex Use Cases
Holfly’s case is anything but simple - most customers reach out not with questions, but with technical issues that require deep troubleshooting. Resolving these requires following nearly 100 discrete processes and gathering extensive information along the way. On average, each resolution takes around 10 interactions - a reflection of the complexity involved. Aissist’io’s Multi-Agent AI was built to handle this complexity, guiding users to resolution while generating multiple outputs - from tagging, responding, summarizing, escalation and updating systems, all at once.
On the sales side, Aissist’s Digital Agents play a critical role in guiding users through a vast and often overwhelming catalog of over 1,000 travel products. Whether customers are looking for regional eSIMs, global data plans, or destination-specific packages, the AI proactively helps the user to find the most relevant and cost-effective options. But the journey doesn’t end here — the AI also generates personalized checkout links, addresses common purchase-related questions in real time, and walks users through the final steps of the transaction. This end-to-end support ensures a smooth, confident, and successful buying experience.
Unblock Growth
The outcome? A team that can scale with the season, adapt in real time, and deliver world-class service without burning out or slowing down.
Holafly’s operational transformation is now a growth catalyst. With AI supporting the frontlines, the company is equipped to meet any spike in demand, explore new markets, and double down on what matters most: delivering joyful, seamless customer experiences around the globe.
“AI transformation at Holafly is about unblocking growth. AI is a powerful productivity multiplier, optimizing workflows, accelerating response times, and enabling teams to focus on what truly drives impact,” said Jefersson Arana, AI Lead at Holafly.
This is what the future of work looks like. It’s not AI versus humans. It’s AI with humans working side by side to power what’s next.
About Aissist.io
Aissist.io builds Digital Agents designed to scale with your growth. Powered by proprietary Multi-Agent engine, our AI excels in complex scenarios, manages multiple tasks and functions like a human - enabling high-growth teams to automate customer service, accelerate sales, and amplify human potential without compromising control, speed, or brand integrity.
