- Client: Sunroom
- Industry: Real Estate & Property Leasing
- Use Cases: Inbound Sales Automation, Customer Support (Utilization)
- Impact: 100% AI-handled inbound sales, 98% end-to-end resolution by AI, business expansion enabled
Challenge
Sunroom, a fast-growing real estate platform, faced the dual challenge of scaling inbound sales while maintaining exceptional customer experience. Their team was inundated with repetitive inquiries and lead screening tasks, which slowed response times and limited their ability to expand into new markets. They needed a solution that could both automate operational load and support rapid business growth.
Solution
Since early 2024, Sunroom partnered with Aissist.io to deploy digital employees capable of automating their entire inbound sales process. The AI solution from Aissist.io was integrated directly with Sunroom’s customer engagement channels, trained on their processes, and deployed to:
- Handle all inbound inquiries from prospective renters
- Screen and qualify leads
- Guide customers to schedule property visits based on availability and preferences
The results were transformative:
- 100% of inbound sales inquiries are now handled by AI
- 98% of them are resolved end-to-end without human intervention
- Only 2% are escalated to human staff—primarily for edge cases or exceptions
Expansion to Utilization (Customer Support)
Impressed by the AI’s sales performance, Sunroom extended the partnership to a new operational domain: Utilization, focused on assisting renters post-leasing. The new AI use case includes:
- Resolving renters’ service inquiries
- Answering FAQs on lease terms, maintenance, payments, and more
- Helping users troubleshoot or escalate housing-related issues efficiently
This effectively turned Aissist.io into a full-cycle digital employee—supporting both pre-sale lead conversion and post-sale renter satisfaction.
Outcome & Business Impact
By becoming one of the earliest adopters of Aissist.io’s digital employee model, Sunroom achieved:
- Significant reduction in staffing pressure on repetitive tasks
- Resource reallocation to strategic growth areas, including marketing, operations, and partnerships
- Accelerated market expansion of their leasing operations
- Faster launch of a new business line (Utilization) with minimal additional overhead
“With Aissist.io, we’ve automated not just tasks, but outcomes. Our AI teammates are consistent, scalable, and deeply integrated into our workflows—allowing our human team to focus on where they’re most needed.” — [Darius Salehipour, Director, Sunroom]
Key Takeaways
- AI is not just a chatbot—it’s a digital employee that can handle sales and support with precision
- Automation enables scalability, without sacrificing user experience
- Strategic adoption of AI can unlock new revenue streams and optimize existing ones
