First of all, if you are interested in the resolution based pricing, please contact us at sales@aissist.io.
Welcome to a world where fairness and transparency take center stage in the realm of AI services. As we continue to forge ahead in technological advancements, it’s crucial that our pricing models reflect true value and equal opportunity for businesses of all sizes. That’s why charging by interaction stands as the most equitable approach, offering tremendous value without compromising customer experience.
Why Interactions Matter More than Resolutions
At first glance, one might think that billing based on resolutions is the most straightforward approach. Yet, when we dig deeper, this model often paints an inaccurate picture. The truth is, counting resolutions can be subjective. Many companies count abandoned conversations or tickets as resolved, skewing the calculations and often inflating bills. For companies with high abandonment rates, this can create a misleading deflection rate which, if optimized, might harm the overall customer experience. Simply put, not all resolutions are created equal.
Encouraging Comprehensive AI Engagement
Billing based on resolution creates a narrow focus for AI, pressuring systems to only prioritize easily resolvable conversations or tickets. This approach neglects those complex cases where AI can truly shine by aiding and preprocessing information, taking a significant load off human teams. By charging based on interaction, AI is incentivized to engage with all conversations, irrespective of complexity, thus aligning more closely with the human-centric approach we aim for.
A Reflective Measure of True Value
Considering AI’s primary role: saving human effort by providing responses or assisting agents with drafts, relying solely on resolutions undermines its value. While resolving 30% of tickets may seem substantial, this does not equate to 30% of time-saved due to the varying complexity of interactions. Interaction-based billing offers a closer approximation of AI's true impact, reflecting its assistance in all facets rather than just final resolutions.
Enhancing Customer Experience
Most importantly, interaction-based billing avoids the pitfalls of a resolution-focused optimization strategy, which could detract from customer satisfaction. Our commitment is to ensure AI supports human teams without degrading the consumer's interaction with the brand. Charging by interactions fosters a balanced environment where all conversations are given attention, enhancing the overall customer journey. In conclusion, charging by interactions represents a fair and accurate method of measuring and billing AI services. It aligns incentives correctly, values every customer touchpoint, and respects the complexity and nuances of handling interactions. As you navigate your journey with AI, consider embracing a model that understands your needs holistically and delivers real value every step of the way.
