Are you facing growth limitations due to manual processes in your sales and service teams? This is the primary challenge for fast growing SMBs. Utilize the cutting-edge AI technology offered by Aissist.io to expand the capacity of your enterprise.
Let's explore how Aissist.io has helped Nubrakes enhance their sales lead funnel, achieving higher conversion rates and boosting productivity significantly.
Nubrakes, a company offering mobile brake and vehicle repair services, has been experiencing swift expansion in both the variety of services and their geographic reach. Despite their success, scaling their sales and service team efficiently remains a significant hurdle. This led Nubrakes to partner with Aissist.io to optimize their sales lead process.
Aissist.io fully integrates with FrontApp, the platform used by Nubrakes' agents, replicating human-like interactions including drafting, responding, tagging, note-taking, and summarizing. This seamless integration allows the enhancement of existing workflows without any disruption.
When a sales lead is received, the AI begins by diagnosing the problem, explaining the service, and addressing any customer inquiries. Once the issue is clarified, the AI hands it off to the human team, providing them with a summary and next steps, enabling them to quote a price and schedule the service. During this process, the AI collects comprehensive information submitted by user, service history if any, and relevant documents on targeted issues, ensuring a superior service quality.
Aissist.io responds to customer inquiries within 10-20 seconds, significantly faster than the minutes typically required by human agents. This rapid response is vital for maintaining customer engagement from the outset.
Moreover, the Aissistant organizes the inbox by creating tags that help in filing and searching relevant leads and generating reports effectively.
At the point of handover from Aissist.io to the human team, the AI provides a detailed summary of the issues and questions raised by the customer, along with a list of suggested next actions, which simplifies the follow-up process. These summaries can be tailored to fit the specific requirements of each business.
Additionally, Aissist.io provides analytical insights generated by AI, identifying key topics of discussion, as well as positive and negative feedback, and suggesting potential improvements based on user interactions.
One month into their collaboration with Aissist.io, Nubrakes witnessed a 20-30% increase in conversion rates and a doubling of efficiency, with only less than 40% of traffic through AI, a proportion expected to grow in the subsequent weeks.
In summary, by partnering with Aissist.io and fostering a hybrid sales team enhanced with AI, Nubrakes has significantly improved its conversion rates and productivity by: Automating sales lead selection, initiating problem diagnosis, and nurturing customers up to the pricing and scheduling stages; Seamlessly transitioning discussions to the human team with detailed summaries and next steps; Organizing and indexing communication effectively using tags; Generating detailed insights about customers and areas for improvement.
Contact us sales@aissist.io to build your own hybrid team to unleash the growth potential of your business.
