95%+ CSAT

Resolution rate isn't the only metric that defines great service. In fact, customer satisfaction (CSAT) is often more important, because the core objective of service is to make users happy. Satisfied users are not only more likely to stay—they also tend to recommend your brand and share positive feedback on social media, which can be a powerful growth engine for many businesses.

In the first quarter of this year, we conducted a benchmarking study with several of our customers. In every case, Aissist.io outperformed human agents in CSAT scores, consistently achieving 95% or higher. This significantly surpasses both the human average of 85% and the typical market alternatives averaging around 70%. These CSAT scores were directly measured through user-submitted survey ratings.

Why does Aissist.io drive such high satisfaction? We have a few hypotheses:

Speed and Accuracy Matter Most When users reach out, they’re usually seeking quick, accurate answers. They care less about who provides the solution and more about how fast and reliably it’s delivered. In these areas, AI excels.
Consistency Wins While top-performing human agents can occasionally outperform AI, AI consistently outperforms the average—delivering a uniform, high-quality experience every time.
Tailored Personality At Aissist.io, we train our AI to mirror each business’s tone and communication style, creating a more natural and engaging experience that resonates with users and drives satisfaction.