How Nubrakes Automated Their Sales Funnel and Boosted Sales Conversion with Aissist.io

Client: Nubrakes
Industry: Automotive Services (Mobile Vehicle Repair)
Use Case: End-to-End Sales Automation
Impact: 100% sales automation, increased conversion, 24/7 lead capture

Overview

Nubrakes is a leading provider of mobile vehicle repair services, known for bringing certified mechanics directly to customers’ homes or workplaces. As their customer base grew rapidly, Nubrakes needed a way to scale their inbound sales process while preserving the quality and reliability their customers expected. What made this challenge especially complex was that Nubrakes’ sales pipeline isn’t a simple transactional process—it includes three distinct, high-touch stages:

Diagnosis
Quote
Appointment Scheduling

To address this, Nubrakes partnered with Aissist.io to build a scalable AI solution—capable of handling the entire sales pipeline, stage by stage.

Phase 1: Automating Diagnosis – The Most Time-Consuming Stage

The first milestone was automating the diagnosis, where customers describe symptoms and the AI needs to understand the issue, gather vehicle information, and collect any other relevant context for generating an accurate quote. By combining structured instructions, internal assets, and curated examples, Aissist.io enabled an AI that could:

Engage users in natural conversation
Ask smart, clarifying questions
Infer possible issues based on symptoms
Collect all necessary details for quoting

Results:

95% of inbound diagnostic conversations were handled entirely by AI
Diagnosis data passed cleanly to human quoting agents
Dramatically reduced time-to-response and workload on frontline staff

Phase 2: Automating Quotes – Speed that Converts

Encouraged by strong results from phase one, Nubrakes moved to automate the quote delivery process as well. Now, once a diagnosis is completed, AI automatically generates and sends a quote based on predefined pricing logic and customer inputs. This not only improved the end-user experience with faster turnaround but also shortened the overall sales cycle. Results:

Conversion rate surpassed that of human-only handling
AI was able to capture and convert leads outside business hours
Sales throughput increased without increasing headcount

Phase 3 (Upcoming): Appointment Scheduling – Completing the Funnel

Nubrakes is now planning to automate the final piece of the puzzle: appointment booking. By integrating AI with scheduling systems and technician calendars, the goal is to fully automate the sales pipeline—from first message to confirmed appointment.

Performance Highlights

A/B Test (Phase 1): Conversion rate from AI-assisted flows matched human-led conversion—demonstrating AI’s capability to handle complex, high-context interactions
Phase 2 Results: AI consistently outperformed human agents in conversion, thanks to rapid response times and 24/7 lead handling
Business Impact: Revenue grew as AI converted leads that would otherwise have been missed after hours

“Our sales pipeline is complex and time-intensive, but Aissist.io has proven that AI can handle it with precision, speed, and customer empathy. We’re excited to continue this journey to full automation.” — [Will Whipple, Nubrakes Executive]