We’re proud to share that 70% of our customers achieve a resolution rate between 80% and 98%. Across our 200+ business clients, the average resolution rate is approximately 80% — outperforming all other solutions on the market by a significant margin.
Why is Aissist.io able to deliver such exceptional results? Several key factors contribute to our success. Here are just a few:
- Multi-Agent Architecture
AI performance tends to deteriorate as complexity increases. Many businesses start with simple use cases and see promising initial results—only to be let down when their needs grow more complex. Aissist.io’s multi-agent architecture is purpose-built to maintain high performance even in sophisticated, multi-faceted scenarios.
- Beyond RAG
While Retrieval-Augmented Generation (RAG) is useful for basic tasks like FAQs, it struggles with anything beyond. Typical RAG implementations plateau at 30–40% resolution rates, which aligns with the limitations of handling simple, static queries. Aissist.io goes far beyond this, tackling high-context, dynamic workflows with ease.
- No Rules, No Limits
Many platforms try to control generative AI with rules—such as intents, flows, or decision trees. While this approach adds predictability, it limits flexibility. At Aissist.io, we believe true automation requires freedom from rigid rules, and we’ve built our platform accordingly.
These are just a few of the reasons behind our performance. We’ll be sharing more about each feature in future articles—stay tuned.
