Case studies

Customer Stories, Proven Impacts

Name: Aissist.io
Brand: Aissist.io

Stories from teams elevating and scaling service and sales with Aissist.io, each with measurable impact.

SMT Group

SMT Group resolves 85% of tickets and cuts resolution time 5X for custom paint

A customized-paint online retail chain automates support to resolve 85% of tickets end-to-end, hold a 4.6 CSAT, and shorten ticket resolution time by 5X.

"Aissist.io resolves 85% of our tickets on its own, keeps CSAT at 4.6, and cut our resolution time by 5X — our customers get answers on their custom orders in minutes, not days."