AISSIST is awarded Best Agentic AI for Business from CIOReview.
AissistAissist

News

Aissist.io News

August 8, 2026

Aissist.io Launches the Alpha Version of Self-Evolve AI

Aissist.io released the alpha version of self-evolve AI, the closed loop that wires execution, evaluation, and optimization into one system: AgentMesh does the work, Pulse evaluates every conversation against the business's own standard, and Evolve diagnoses the gaps, runs experiments, and ships what works. The alpha moves continuous improvement from a manual review cycle into an architecture that learns from the traffic it already handles.

Explore self-evolve AI
July 4, 2026

Aissist.io Launches Agent Insight in Beta

Aissist.io launched the beta of Agent Insight, which measures and tracks the performance of every agent in an operation — AI and human — against the same standard, using metrics each business defines. The beta turns AI evaluation from a black box into a transparent scorecard: how good the AI is, how it compares with the team, whether it complies with the QA guideline, and what to improve next.

Explore Agent Insight
June 29, 2026CIOReview

Aissist.io Wins Best Agentic AI for Business from CIOReview

CIOReview named Aissist.io the Best Agentic AI for Business, recognizing AgentMesh for coordinating specialized agents to resolve complex support and sales work end to end rather than simply deflecting tickets. The recognition highlights Aissist.io's measurable outcomes — high resolution rates, strong CSAT, and cost well below traditional alternatives.

Read the original article
June 13, 2026

Aissist.io Releases the AI Customer Service Benchmark 2026

Aissist.io published the AI Customer Service Benchmark 2026, covering resolution rate, CSAT, and cost per resolution across six industries, with vendor-claimed figures reconciled against independently verified ones. The benchmark sets out how each metric is defined and measured — resolution versus deflection above all — so buyers can compare deployments on a shared yardstick instead of a single headline number.

Read the benchmark
May 12, 2026USA Today

From People Managers to AI Strategists: How Leadership Is Evolving in the Age of Intelligent Systems

USA Today featured Lifan Xu in a piece about how leadership is evolving as AI becomes more embedded in business operations. The article centers on the shift from traditional people management toward strategic AI fluency, data interpretation, and operational transformation.

Read the original article
May 2, 2026

Aissist.io Announces the Product Vision of Evolve as the Continuous Optimization Engine

Aissist.io announced the product vision of Evolve as the engine for continuous optimization inside the AI Operational Layer. The vision positioned Evolve as the layer that helps identify gaps, detect opportunities, investigate signals, and improve operations over time rather than treating optimization as a separate manual process.

Explore Evolve
May 2026International Business Times

Lifan Xu on Why So Many AI Projects Fail to Deliver ROI and What Strategic Leaders Must Rethink Before Their Next Deployment

International Business Times covered Lifan Xu's perspective on why enterprise AI efforts often fail to produce measurable ROI. The piece focuses on execution gaps, undefined success metrics, integration complexity, and the need to treat AI deployment as an operational discipline rather than a demo-stage experiment.

Read the original article
April 15, 2026

Aissist.io Launches the AI Operational Layer for Salesforce and Kustomer

Aissist.io launched the AI Operational Layer for Salesforce and Kustomer to help businesses unify automation, insight, and continuous optimization inside core enterprise and support systems. The rollout positioned operational AI as a closed loop that can execute work, generate intelligence, and improve workflows over time rather than functioning as isolated assistant tooling.

Explore AI Operational Layer
February 1, 2026

Aissist.io Launches Pulse as the Official Product for Operational Insights

Aissist.io launched Pulse as the official product for insights across customers, agents, products, and operations as part of the AI Operational Layer. Many of those capabilities already existed in the platform, but the launch grouped them into one named product so businesses could treat operational intelligence as a first-class layer rather than a loose set of supporting features.

Explore Pulse
November 25, 2025

Aissist.io Releases the Vision for the AI Operational Layer

Aissist.io introduced the vision for the AI Operational Layer as a closed loop that brings automation, insight, and continuous optimization together in one operating model. The position is that this represents a broader transformation in how businesses will run operations, moving from isolated AI assistance toward systems that can execute work, generate intelligence, and improve continuously over time.

Explore AI Operational Layer
October 14, 2025PRNewswire

Aissist.io Launches Hybrid AI Workforce to Solve AI Pilot Failure for Customer Support Automation

PRNewswire carried Aissist.io's launch coverage for its Hybrid AI Workforce, outlining the company's approach to moving AI from pilot-stage experimentation into governed, production-ready operations. The release emphasizes end-to-end automation, operational visibility, and measurable business impact.

Read the original article
October 10, 2025

Aissist.io Officially Names AgentMesh as the Product Built on the Multi-Agent Platform

Aissist.io officially introduced the product name AgentMesh for its automation offering built on top of the Multi-Agent Platform. The naming clarified AgentMesh as the execution layer designed to help businesses automate support and sales end to end through coordinated agents rather than assistant-style drafting alone.

Explore AgentMesh
September 13, 2025

Aissist.io Launches the Multi-Agent Platform on Freshdesk and Zendesk

Aissist.io expanded the Multi-Agent Platform across Freshdesk and Zendesk to help businesses automate customer service inside two widely used support platforms. The rollout focused on moving beyond copilot-style assistance toward agents that can coordinate tasks, take actions, and drive cases toward resolution across real operational workflows.

Explore Multi-Agent Platform
June 18, 2024

Aissist.io Launches the Multi-Agent Platform on Intercom

Aissist.io launched the Multi-Agent Platform on Intercom to help businesses automate support and sales with coordinated AI agents instead of isolated drafting tools. The rollout reinforced the idea that business AI should execute real operational work end to end inside the systems teams already use.

Explore Multi-Agent Platform
March 10, 2024

Aissist.io Launches the Multi-Agent Platform on FrontApp and Gorgias

Aissist.io expanded the Multi-Agent Platform across FrontApp and Gorgias to help businesses automate sales and support inside real team workflows and commerce support environments. The rollout emphasized multi-agent coordination for operational work that requires reasoning, context, product knowledge, and system actions beyond simple drafting.

Explore Multi-Agent Platform