Aissist Insights
Discover the latest trends, insights, and innovations in AI-powered business automation.
The best help desk software depends on your use case. Compare 10 top tools — Intercom, Zendesk, Freshdesk, Front, Kustomer, Gorgias and more — by fit, pros, and cons.
CSAT measures one interaction; NPS measures the whole relationship. What each means, when to use them, whether they correlate, how they get confused, and what each tells customer service.
Telling customers it's AI changes behavior—one study saw conversions drop 79.7%. The data on resolution rate, CSAT and NPS, why timing and competence matter, and how to disclose well.
You can't deploy what you can't measure. Evaluable AI means seeing, measuring, and improving every AI conversation — the outcome and content metrics that matter, and why intent-gap scoring falls short.
Inbound sales is won on connection first, not the pitch. Why robotic chatbots miss the moment and damage your brand — and how agentic AI for sales reaches human parity on inbound.
Chatbots run on rigid if-then trees and single-intent routing that break on complexity. How agentic AI in customer service reasons through it — lifting resolution and CSAT — what it costs, and how to measure ROI.
AI leadership is shifting from managing people to orchestrating intelligent systems. How the manager's role is becoming that of an AI strategist — and the skills it takes.
Most AI projects fail because they start without a measurable goal. Why AI projects fail to deliver ROI — and what strategic leaders must rethink to capture returns.
Why descriptive instructions beat prescriptive ones for generative AI — with clear examples, a side-by-side comparison, and a practical checklist for instruction-driven agents.
