Aissist Insights
Discover the latest trends, insights, and innovations in AI-powered business automation.
An evidence-based Zendesk AI review for 2026 — the new resolution tiers, what Zendesk actually bills for, the dollar allowance nobody reports, and who it fits.
An independent Kore.ai review for 2026 — what the Agent Platform does, the rate card Kore.ai does publish, the ~$90K enterprise reality behind it, and who it actually fits.
An independent Intercom Fin review for 2026 — what the $0.99 outcome really covers, how Fin defines a resolution, and what the $3.6B Salesforce acquisition changes for buyers.
What is Ada CX? An evidence-based 2026 review of Ada's agentic customer experience platform — architecture, the price Ada does publish, G2 ratings, and who it fits.
An independent Forethought AI review for 2026 — what the four agents do, what buyers actually pay, what the Zendesk acquisition changed, and who should still shortlist it.
An independent Decagon AI review for 2026 — what the platform does, what buyers actually pay per year according to signed-contract data, and the alternatives that fit each team.
An independent Sierra AI review for 2026 — what the platform does, why Sierra publishes no pricing, what buyers report it costs, and the alternatives that fit each team.
How the AI knowledge base evolved — the knowledge graph retired, help articles survived, and instructions, skills and sub-agents took over.
Conversational AI evolved through four stages, from expert systems to agentic AI — and what that history tells you when evaluating a conversational AI platform.
