Articles, industry benchmarks, technology deep dives and customer stories on AI-powered business automation.
Gartner counts roughly 130 genuinely agentic vendors among the thousands claiming it. Five tests — resolution denominator, named action, model-failure behaviour, price of a failure, per-decision audit trail — each with a verbatim question and a passing and failing answer, applied to seven AI support agents from their own live pages. Aissist.io fails the first one.
Compare the 6 best Gorgias alternatives for 2026 — real G2 ratings, verified pricing, cheaper picks vs ticket-based cost and Zipchat AI for adding automation without a migration, and the Gorgias vs Zendesk decision.
Salesforce closed on Fin on 10 September and Microsoft shipped a Salesforce migration tool the day before. Lock-in is measurable on five dimensions — export format, deployment host, workflow portability, model dependency and contract shape — scored here across seven AI support agents, Aissist.io included, from their own live documentation.
Gartner predicts 50% of companies that cut service headcount for AI will rehire by 2027, under different job titles. The four roles that own resolution after automation — agent engineer, escalation specialist, evaluation lead, resolution owner — what each is measured on, and who they report to.
Gartner analysed 432 AI customer service use cases: 25% positive ROI, 25% negative, 42% unclear, 11% break-even. Why the 42% is a measurement failure rather than a technology failure, with a worked payback calculation at three ticket volumes.
Aissist.io pricing, setup and reviews checked against live sources: $0.09 per interaction capped at $0.60 per resolution, a 1,000-ticket free tier, self-serve setup, and 4.9/5 from 45 G2 reviews — plus why a 2025 third-party review's figures are out of date.
Accuracy is the #1 AI chatbot complaint in G2's analysis of 2,950+ reviews, and better models won't fix it. Why small errors compound across a support conversation, and the four-layer governance framework that keeps factual and policy errors under 1%.
Salesforce closed its $3.6B Fin acquisition on 10 September 2026. What changed, a renewal-timing decision tree, and 9 Fin alternatives compared on published pricing, billing unit and G2 — including when staying on Fin is the right call.
Harness surveyed 700 enterprises in September 2026: 77% trust their agent inventory but 44% run discovery, and 76% think they could stop a misbehaving agent in 15 minutes while 33% have a kill switch. The six controls that close each gap, and what to demand from a vendor in writing.
